Soft Leadership Skills: April 22, 2021
Title: A Practical Guide to Successful Negotiations in Complex Environments During a Crisis
Presented By: Jonathan Crawford, Managing 
Director & Owner, Calliance Ltd. for Security Risk Management and Hostage Incident Management Response and Training; Former Chief of Mobile Training, United Nations Department of Safety & Security (UNDSS); Former UN Focal Point for Kidnap & Hostage Incidents; Former Metropolitan Police Officer in the UK (Hostage Crisis Negotiation Unit).
Description: This webinar will help business executives to explore how they can manage crises (through planning, response and recovery) in their own companies, with their employees, clients and partners, by applying some of the strategies and techniques used in hostage negotiation (such as negotiation, communication and active listening, trust building, leading to influence, etc.).
Learning Outcomes:
- Participants will be able to understand more clearly the role of the negotiator and negotiation principles;
- Participants will be able to identify the barriers to progress and drivers for success;
- Participants will be able to discuss ways to deal with different types of people.
Biography: Jonathan Crawford is a proven professional working within the specialist area of hostage and crisis negotiation for the last twenty six years for the UK authorities, the United Nations (UN), a Private Security Company and also for his own company registered in Northern Ireland where he lives.
He brings us his experience as both a responder, a security advisor and a learning manager. Jon has a wide and varied global network of contacts having been part of government, organisation and corporate crisis management teams.
Jon's company Calliance has developed an online training programme for managing International Kidnap & Hostage incidents which covers 16 different modules. It is in-depth, self-paced, continuous professional development.
